This page is maintained by Hey Bloom Learn.
Refund Policy
Last Updated: July 2026
At Hey Bloom Learn, we want you to be happy with your membership. This policy covers refunds for 🌸 Bloom Premium (monthly or yearly billing) and ✨ Bloom Lifetime Club memberships.
14-Day Refund Period
Customers may request a full refund within 14 days of their initial purchase of a Bloom Premium subscription (monthly or yearly), or a Bloom Lifetime Club membership, for any reason.
How to request a refund
To request a refund, please submit your request through our Contact Us page, or email support@heybloomlearn.com.
Please include:
- Order number (if available)
- The email address used at purchase
- A brief description of your reason for the refund
You may also look up your order and request a refund directly through our payment provider and Merchant of Record, Paddle, at paddle.net.
Eligibility
Refund eligibility follows Paddle's Buyer Terms and applicable consumer protection laws. Requests submitted after the 14-day period may be considered on a case-by-case basis, for example in the case of duplicate charges, accidental purchases, billing errors, or technical issues that prevent access to purchased content.
Bloom Lifetime Club — loyalty upgrade credit
Bloom Lifetime Club is an invitation-only loyalty membership available only to active Bloom Premium members. When an eligible Bloom Premium member joins Bloom Lifetime Club, we automatically apply the amount of the most recent Bloom Premium payment as an upgrade credit toward the Lifetime Club price.
- Upgrade credits have no cash value and are non-transferable.
- The Bloom Lifetime Club membership is tied to the purchasing account and is non-transferable.
- After a successful Bloom Lifetime Club purchase, the member's recurring Bloom Premium billing is automatically cancelled; access continues without interruption.
If a Bloom Lifetime Club purchase is refunded, the loyalty upgrade credit does not convert to cash and cannot be reapplied to a future purchase.
What happens after a refund is approved
If your refund is approved, your Bloom Premium or Bloom Lifetime Club access will be revoked and your membership will be cancelled. Any future scheduled renewals will be stopped. Approved refunds are typically processed by Paddle within 5–10 business days.
Cancellations
You can cancel a Bloom Premium subscription at any time from My Family or the Paddle customer portal. Cancellation stops future renewals; unless a refund is approved you keep access until the end of the current billing period. Bloom Lifetime Club is a one-time purchase and does not renew.